Daggerwing Group helps clients change in four ways:
Better deliver on the brand promise to customers
- Deal with rapidly shifting customer preferences and expectations
- Identify and close customer experience gaps and barriers that undermine satisfaction
- Quickly improve key customer engagement end-to-end pain points
Activate culture to improve business results
- Fix or improve broken cultures contributing to weak employee and customer engagement
- Assess and align people, processes and structure to be focused on meeting customer and business needs
Realign the organization to be agile in the face of change
- Break down silos
- Redefine roles, responsibilities, and metrics to drive business and customer goals
- Integrate spins, splits, sales and acquisitions
- Adopt new ways of working amidst evolving systems, processes and technology
Engage and equip employees to deliver customer value
- Give employees a reason to listen and get on board with change
- Rally towards customer-centric ways of working
- Develop a structured, sustainable and measurable roadmap for change
