CHANGE@WORK is a podcast about the ever-evolving world of work and the human behaviors that drive it. Chris Thornton, Principal at Daggerwing Group, hosts and discusses what we've learned as change consultants with fellow colleagues, clients and partners. Tune in every month as we explore the people side of organizational change, who we are as a team and who we are as individuals.
Your host Chris Thornton is a Principal at Daggerwing Group where he works with companies to improve employee engagement by successfully executing strategic communication and change programs. In his previous experience, he led the internal communications function at Children’s Healthcare of Atlanta and the global technology communications team at Pfizer. However, he's most known for his skills in the kitchen. Chris and his wife were featured in the New York Times for their love of pie.
Episode 13: PUTTING DE&I PLANS INTO ACTION
In this episode, host Chris Thornton talks with Soon Mee Kim, Global Diversity, Equity & Inclusion Officer at Omnicom Public Relations Group, to understand how 2021 will be a year of action for organizations' DE&I initiatives. They discuss the fear that often prevents change in the workplace and how that can be replaced with an attitude of progress over perfection. Moving forward, Soon Mee encourages decision-makers to surround themselves with diverse perspectives and offers advice to leaders who know there is so much work to be done.
Episode 12: USING COGNITIVE BIASES TO GUIDE CHANGE
In this episode, host Chris Thornton welcomes back Maria Dodd and dives into the different cognitive biases, why they matter, and how they drive behavior. They discuss where these biases show up in the workplace and the challenges that result when trying to address them. Through their conversation, listeners will learn how to leverage biases to make more effective decisions and enhance employee engagement approaches.
Episode 11: THE ROLE OF THE COMMUNICATOR IS CHANGING, AGAIN
In this episode, host Chris Thornton welcomes Katie Sibley, the Director of Communications and Employee Experience at HPE, to reflect on the acceleration of change in 2020, and how communications within organizations have changed forever. They discuss what leaders at HPE have done to shift their attention to areas of wellness, culture, and Inclusion & Diversity, given the unique set of challenges from the past year. Looking ahead to 2021, Katie emphasizes the importance of agility and innovation for leaders as they continue to reimagine the future of work and what it means for employee engagement.
Episode 10: THE IMPORTANCE OF EXECUTIVE ALIGNMENT
In this episode, host Chris Thornton talks with Daggerwing Group CEO and Co-Founder Ewan Main about the importance of executive alignment and how it’s key to getting change right the first time. They discuss what makes Daggerwing Group a secret weapon for CEOs, and explore practical client examples of how we’ve helped CEOs make change happen and make it stick. Ewan also reflects on the key lessons he learned as a leader in 2020, and how organizations will need to continue to change in 2021.
Episode 9: HOW DIFFERENT PERSONALITIES RESPOND TO CHANGE
In this episode, host Chris Thornton welcomes back Maria Dodd and dives into how different personality types adapt to change. Together, they discuss the key characteristics of "change-makers" and "analyzers” in the workplace and how individuals with these personality types respond to change differently. They encourage leaders to not shy away from different personalities but instead embrace the strengths of diversity to successfully navigate change.
Episode 8: THE CHANGE CURVE
In this episode, host Chris Thornton interviews Daggerwing Group Principal and Chartered Organizational Psychologist, Maria Dodd for a miniseries on the psychology of change. In this episode, Chris and Maria discuss the psychological implications of change in the workplace, and how to look deeper into the human and emotional responses of the brain. Using the Kubler Ross Change Curve model, they explore the importance of considering change as a journey, how leaders should prepare for challenges along the way, and how they can better understand what their employees are experiencing to get ahead of and better manage change.
Episode 7: TURNING INSIGHTS INTO FORESIGHT
In this episode, host Chris Thornton, interviews Futures Director at Omnicom Media Group, Phil Rowley, and Daggerwing Group Principal, Kieran Colville. They turn insights into foresight while discussing the impact that COVID has had on organizations, employees, and consumers. They discuss the trends that are shaping the world right now, and how organizations must build a culture of innovation to meet the demands of a rapidly evolving future. To read Phil's thought leadership article, New Horizons: Media and Communications in a Post-COVID World, click here.
Episode 6: THE TROUBLED CULTURE AT UBER
In this episode, host Chris Thornton interviews New York Times technology reporter Mike Isaac, whose Uber coverage won the Gerald Loeb Award for distinguished business reporting. They discuss the troubled internal culture at Uber and the values that helped to perpetuate it. As we encourage organizations to double down on culture, this is a lesson on what not to do as we enter into the future of work. For more information on Mike's book, Super Pumped: The Battle for Uber, click here.
Episode 5: RETHINKING THE FUTURE OF WORK
In this episode, host Chris Thornton welcomes back Daggerwing Group Senior Principal, Michelle Mahony. Together they discuss how COVID-19 and the Black Lives Matter movement have transformed the world as we know it – causing organizations to change at a truly unprecedented rate. They dive into detail on the four external drivers that we believe are shaping the world of work and the five focus areas for leaders as they rethink the future of work. For more information about our Rethinking the Future of Work offering and for our webinar series, click here.
Episode 4: THE ART OF LANGUAGE PERSUASION
In this episode, host Chris Thornton interviews President at maslansky + partners, Lee Carter. In addition to her role there, Lee is a language strategist, researcher and author of the book Persuasion: Convincing Others When Facts Don’t Seem to Matter. During their conversation, Lee and Chris discuss using language to change hearts and minds, the importance of empathy and the importance of empathy and why leaders should create a vision that people can actually see at their organizations.
Episode 3: the importance of customer obsession
In this episode, host Chris Thornton interviews President and Co-Founder, Cheryl Ferguson about Daggerwing’s experiences helping companies successfully put the customer at the center of their business. As part of their conversation, Chris and Cheryl discuss a recent Forrester case study on how Daggerwing strategically partnered with HP to create a culture of customer obsession that transformed their printing business. Cheryl also speaks on the idea that the convergence of data, personalization and design thinking is changing how entire companies are holistically managing customer experience design.
Episode 2: CREATIVITY IN CHANGE MANAGEMENT
In this episode, host Chris Thornton interviews Creative Director Kate MacPherson. Kate is an award-winning Creative Director with over 13 years of experience in the creative industry and consulting combined. Kate blends her wide experience at Daggerwing, bringing creative planning, strategy and execution to the group. She and Chris discuss her own journey with change and how her transition from an advertising background has influenced her current role in change management. Importantly, Kate introduces the concept of “design thinking” and why this idea can help leaders initiate change and create an energy for their employees to move towards a goal.
Episode 1: BEING HUMAN AT WORK
In this episode, host Chris Thornton interviews Senior Principal Michelle Mahony. Michelle leads the U.S. team at Daggerwing Group where she partners with some of the world's leading organizations to get the most out of transformations by facilitating executive alignment on business goals, designing and driving organizational, operational and cultural change and creating inspired employee experiences. Michelle discusses the powerful position leaders hold in driving change. She and Chris examine what it means to be human and how “being real” and empathetic with employees has a positive impact effect. She emphasizes that the connection between emotion and rationale during a change is crucial for success.